FAQs

Yes, depending on the type of product, we can lend out samples for evaluation.
For details on terms and conditions of use and period of rental, please contact us using the inquiry form.

It depends on quantity and specifications of switches. Please contact us for detail.

You can send a contact form from “Contact Us” for technical-related questions.
Our technical experts will answer to you.

We appreciate if you could inform us how you are using the sensor in what environment or attach laugh drawings, so that we can also give you more detailed answers.

We are afraid that we don’t have any showroom.
Yet, you can take a look at our Sensors Live in demo at Machine Tool exhibitions or FA exhibitions in the world.

Yes. All of the products in catalogue comply with RoHS.

Our products are NOT applicable to the Export Trade Control Ordinance, CE-mark, Machine Directives and Low Voltage Directive.

We ensure security of customer’s personal information. Please refer to our Privacy Policy for more detail.

All those data are available from the product list.

We are afraid that we only provide 2D CAD.

There are many product numbers due to customization and not every product is listed on the website.
You can request for a Quotation with your product number even if it is not listed.

Please access again after putting on Java Script of your PC browser if Web Form is not functioning.

If you encounter with errors with Web Inquiry Form, your email ID may not be correct.
Our Web Inquiry Form can receive valid email IDs only.

METROL warranty term is for 1 year and 3 months after the sensor arrives at your works.
Please note that it will be out of warranty after above period is over even unopened.

Yes, we can repair sensors depending on the broken condition.

Please send us the broken sensor along with the Investigate Request Form from below and we will send you repair estimate after receiving the sensor.

In case the sensor cannot be repaired or you feel the repair estimate is too high at your site, we will ship the sensor back or dispose of it on your request.
Shipping cost for the returned items should be paid at your end.

We don’t have any Branch Office in the U.S.A nor Europe, but there are our Distributors in countries listed below.

* U.S.A
* U.K
* Germany
* Poland
* Singapore
* Malaysia
* Turkey
* Israel

If you seek for any assistance for service, kindly send us an inquiry.
We are happy to coordinate for the same.

We are afraid that currently only English speakers are available.

Yes, our English experts will answer to your questions.
TEL: +81 50 5558 7366

Our office is open from Monday through Friday 8:30 am to 5:30 pm JST.
Kindly consider the time difference between your country when you make a call.

* Chicago, U.S.A : CST +15 Hours
* Los Angels : PST +17 Hours
* Malaysia : MYT +1 Hour
* Israel : IST +8 Hours
* Germany : CET +8 Hours
* U.K : GMT +9 Hours

If you are not in hurry, please send us your inquiry through our Web Form.
We can answer to your queries at the earliest.

We usually send you Quotations within 2- 3 working days.
Please refer to the “METROL BUSINESS DAYS”.

Office is closed during Japanese Holidays as below.
* New Years Holiday (from the end of December to the beginning of January for a week )
* May Holiday (Beginning of May)
* Summer Holiday

To request for a quotation, please send us a quotation form from here.

Yes, you can order by a single unit.

We are afraid that almost all the products are make-to-order.

We are afraid that we cannot reduce the manufacturing time, as almost all the products are make-to-order.

However, we may able to reduce the manufacturing time depending on the situations mentioned by you. Please free to contact us in advance.